(so sorry it didn't work out)
Returns + Exchanges
We accept returns on any item in BRAND new condition with original packaging and tags. Dust bag must be included. Returns can be made within 30 days of order date.
You can start your return here
Upon approval of your return you will receive a return shipping label. Make sure to include your name and order number on a note inside your return package. If we receive a package that is not labeled it will result in a delayed refund or no refund at all.
Upon receiving your package, a team member will inspect your item to insure it is in brand new, unused condition and all original packaging is included. Please allow 3-5 business days for refunds to be processed. All return shipping fees will be deducted from refund. Your return will be subject to an 8% restocking fee if it appears used, is squished in a box too small, or for failure to include required return information.
Please note we will not email a reurn shipping label for international returns. Please email us for more instructions.
Yes! Elkie will offer 1 free exchange on all US orders. The quickest way to exchange a bag is to start a return through our return portal and then purchase the correct bag so it can ship out immediately.
Upon receiving your package, a team member will inspect your item to insure it is in brand new, unused condition and all original packaging is included before issuing a refund and waiving the return shipping fees.
If you would like to return your bag before we ship you a new one you can:
(make sure to select exchange)
You will recieve an reurn shipping label within 1-2 business days for you to return your bag. Make sure you include a note inside the package with your name, order, number and bag you would like to exchange for. Failure to do so will result in a delayed exchange or no exchange at all.
Upon receiving your package, a team member will inspect your item to insure it is in brand new, unused condition and all original packaging is included before sending out the new item. If there is any price differences, we will also adjust them.