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Returns + Exchanges
We accept returns on any item in BRAND new condition with original packaging and tags. Dust bag and original plastic packaging must be intact. Returns must be requested and must be postmarked within 30 days of deilvery date. No exceptions. Items postmarked after 30 days will only be eligible for store credit. Any items recieved after 60 days of delivery will be sent back.
You can email: firstname.lastname@example.org to request a reurn
Upon approval of your return you will receive a return shipping label. Make sure to include your name and order number on a note inside your return package. If we receive a package that is not labeled it will result in a delayed refund or no refund at all.
Upon receiving your package, a team member will inspect your item to insure it is in brand new, unused condition and all original packaging is included. Please allow 5-7 business days for refunds to be processed. A return shipping fee of $12 will be deducted for orders over $100 and a return shipping fee of $5 will be deducted for orders under $100.
Your return will be subject to an 10% restocking fee + return shipping fee if it appears used, original plastic packaging is not intact around the strap and handles, it is squished in a box too small, sent in an oversized box resulting in extra postage being charged, or for failure to include required return information.
International sales are Final Sale and returns will not be accepted.
Yes! Elkie will offer 1 free exchange on all US orders. Items must be in BRAND new condition with original packaging and tags. Dust bag and original plastic packaging must be intact. Exchanges must be requested and must be postmarked within 30 days of deilvery date. No exceptions.
To expeditete the return process you can purchase the correct bag you would like and then request a return. Return fee will be waived, make sure to indicate in return package that you exchanged an item and provide us with the new order number.
To request an exchange email, email@example.com
You will recieve an return shipping label within 1-2 business days for you to return your bag. Make sure you include a note inside the package with your name, order, number and bag you would like to exchange for. Failure to do so will result in a delayed exchange or no exchange at all.
Upon receiving your package, a team member will inspect your item to ensure it is in brand new, unused condition and all original packaging is included before sending out the new item. If there is any price differences, we will also adjust them at this point.
If you recieved an Elkie bag as a gift you are able to return it for store credit within 45 days of the delivery date.
Please email firstname.lastname@example.org and provide us with the order number, name on the order, or email address for us to verify that it was purchased from elkieco.com Upon verification you will recieve an email with return instructions. Return shipping fees must be covered by the person returning. We will not email a pre-paid label.
The bag must have all original packaging intact including plastic wrapping around handles and dust bag. The bag must be shipped in a box big enough so the bag is not squished during shipping. Please note that if the bag you are returning appears used or in less than perfect condition a `10% restocking fee will be deducted from store credit amount.
Once bag is recieved, please allow 5-7 days for a team member to inspect the bag and email the store credit.