We offer free shipping on all Cont. US orders! Please allow 1-2 business days for processing and 2-5 days for shipping. Packages are picked up on Monday, Wednesday, and Friday.

If you are in a time crunch we recommend purchasing expediated shipping at checkout. Expediated orders will ship the same or next business day and arrive in 2-3 days.

We ship international! All international orders are subject to additional shipping charges determined at checkout. International orders can take up to 10 days to arrive after shipped. Please note there is a chance that there will be import fees upon arrival, that is dependent on your country and we don't cover those fees.

We insure all packages up to $200 that we ship. In the rare case that your package was lost or stolen in route fill out a claim form here

We accept returns on any item in BRAND new condition with original packaging and tags. Dust bag and original plastic packaging must be intact.

Returns must be requested and must be postmarked within 14 days of deilvery date. No exceptions. Items postmarked after 14 days will not be accepted and returned to sender. As of July 1, 2024 refunds will come in the form of store credit only.

International sales are Final Sale and returns will not be accepted.

Exchanges

Yes! Elkie will offer 1 free exchange on all US orders requested and postmarked within 14 days of delivery. The quickest way to exchange a bag is to purchase the correct bag so it can ship out immediately and then request a return and notify us of the new order number.

Yes we do! You can add gift wrapping onto your order HERE

We take great care in the selection of materials used in the manufacturing of our products. Our products do not contain lead, phthalates, or PVCs (polyvinyl chloride). Our products are designed with the highest standards of quality and safety in mind, and we continuously strive to provide products that our customers can trust and enjoy