FAQs

We offer free shipping on all Cont. US orders of $100+! Please allow 1-2 business days for processing and 2-5 days for shipping. Packages are picked up on Monday, Wednesday, and Friday.

If you are in a time crunch we recommend purchasing expediated shipping at checkout. Expediated orders will ship the next business day and arrive in 2-3 days.

We ship international! All international orders are subject to additional shipping charges determined at checkout. International orders can take up to 10 days to arrive after shipped. In the case there are custom fees upon delivery, we are not responsible to cover them.

We insure all packages up to $200 that we ship. In the rare case that your package was lost or stolen in route fill out a claim form here

Yes! We do offer international shipping with an additional shipping fee. International packages can take up to 15 days to arrive. Please note that Canada and International orders may be subject to a taxes and duty/custom fee upon arrival. We are not responsible for this charge and are unable to determine what the fees are before shipping.

Returns

We accept returns on any item in BRAND new condition with original packaging and tags. Dust bag and original plastic packaging must be intact.

Returns must be requested and must be postmarked within 30 days of deilvery date. No exceptions. Items postmarked after 30 days will only be eligible for store credit. Any items recieved after 60 days of delivery will be sent back.

You can email: hello@elkieco.com to request a return.

Upon approval of your return you will receive a return shipping label. Make sure to include your name and order number on a note inside your return package. If we receive a package that is not labeled it will result in a delayed refund or no refund at all.

Upon receiving your package, a team member will inspect your item to ensure it is in brand new, unused condition and all original packaging is included. Please allow 5-7 business days for refunds to be processed. A return shipping fee of $14 will be deducted for orders over $100 and a return shipping fee of $7 will be deducted for orders under $100.

Your return will be subject to an 10% restocking fee + return shipping fee if it appears used, original plastic packagaing is not intact around the strap and handles, it is squished in a box too small, or for failure to include required return information.

International sales are Final Sale and returns will not be accepted.

Exchanges

Yes! Elkie will offer 1 free exchange on all US orders requested and postmarked within 30 days of delivery. The quickest way to exchange a bag is to purchase the correct bag so it can ship out immediately and then request a return.

You can request a exchange by emailing hello@elkieco.com

You will recieve an return shipping label within 1-2 business days for you to return your bag. Make sure you include a note inside the package with your name, order, number and bag you would like to exchange for. Failure to do so will result in a delayed exchange or no exchange at all.

Upon receiving your package, a team member will inspect your item to ensure it is in brand new, unused condition and all original packaging is included before sending out the new bag. If there are any price differences, we will also adjust them.

Gift Exchanges:

If you recieved an Elkie bag as a gift you are able to return it for store credit within 45 days of the delivery date.

Please email hello@elkieco.com and provide us with the order number, name on the order, or email address for us to verify that it was purchased from elkieco.com

Upon verification you will recieve an email with return instructions. Return shipping fees must be covered by the person returning. We will not email a pre-paid label. The bag must have all original packaging intact including plastic wrapping around handles and dust bag. The bag must be shipped in a box big enough so the bag is not squished during shipping. Please note that if the bag you are returning appears used or in less than perfect condition a `10% restocking fee will be deducted from store credit amount. Once bag is recieved, please allow 5-7 days for a team member to inspect the bag and email the store credit.

Email us at hello@elkieco.com

Elkie & Co. provides a one year warranty our bags. The warranty date begins from the date your order was delivered. The warranty only covers the original bag that was purchased.

Things covered under the warranty include, faulty zippers, cracking, chipping, peeling of the microfiber leather, hardware malfunction, stitching coming undone etc.

Depending on the individual situation, we will either send a replacement bag or pieces to replace the damaged area of your bag. If the current style is no longer available we will offer you something similar or store credit in the original amount paid.

If warranty is filed within the first 30 days or delivery, we will provide a return shipping label for you to return the original bag. Otherwise, the damaged bag does not need to be returned.

The warranty includes any manufacturer defects such as broken zippers, hardware malfunction, stitching coming undone on the exterior of the bag, material flaws etc.

The warranty does not include rips or tears in the bag lining, chipping or peeling of the sealing along the bag strap, stains, spills, clothing dye rubbing off onto the bag, your child's creativity, accidental cleaning or any other accidents or intentional damage that may have been cause to your bag. It is the discretion of the Elkie team to determine if your bag is eligible for a replacement.

Our bag warranty is not valid for any international order or shipping address.

Original proof of purchase is required for all warranty claims, even if it was gifted to you.

Warranty is not valid on any final sale outlet items, items won through a promotional giveaway, or gifted bags etc. If you received the bag as a gift you must provide us a proof of purchase.

A $15 shipping fee will be required on all replacement bags.

Please contact us for any warranty claims, make sure to include a detailed description and any images.hello@elkieco.com

For all microfiber leather bags you can clean the exterior with a damp microfiber cloth and mild soap if needed.

To clean the interior you can do so with a damp microfiber cloth and mild detergent. For all bags with a removable interior linning you can wash in the washing machine in a lmesh laundry bag. For best results wash on a cold gentle cycle. Hang to dry.

Elkie bags are made with a premium cruelty-free vegan leather called
Microfiber. Microfiber leather is the most eco-friendly of all leather
alternatives created without any harmful chemicals or substances. It has
a lot of similar characteristics to natural leather, however better
physical & chemical performance. Because of superior performance it
will not scratch, peel, tear, chip, or fade over time. It is also the
lightest weight of all real and faux leather options- creating a
lightweight bag. Microfiber leather is typically used in car interiors
and furniture because of its durability. It is in common for microfiber
leather to be used in the handbag industry because of its higher price
point– however we have worked hard to create a product that will
withstand the test of time and have priced our products similarly to
other vegan bags on the market. You can read more about ithere

We don't have any open partnerships at this time.

People often ask us what is the meaning of the name ELKIE & Co. Elkie was inspired by my four daughters: (E)mma (L)ydia, (K)ate, and (I)vy (E)vans. As my inspiration, I named the company after them.

Yes! We ship our products all over the world. Additional shipping costs will be applied at checkout. International orders typically take 1-2 weeks to arrive. I highly recommend purchasing ROUTE protection at checkout in the rare case your package gets lost along the way. We are not responsible for any additional custom or duty fees.

We offer AfterPay or ShopPay at checkout. With either of these services you can split your payment into four equal installments interest free. You can learn more about ithere

We can not guarentee any changes or cancellations can be made after an order is placed but we will do our best to help you! The quickest way to get ahold of us is through our website chat, you can also email us at hello@elkieco.com

Yes! Elkie & Co. products will be the perfect addition to your shop or website. You can learn more about wholesale here

The best way to contact us is by emailing hello@elkieco.com or startying a website chat . Please allow 1-2 business days to recieve a response. If you haven't recieved a response by then kindly email us again :)

Our business hours are Mon-Fri 9am-3pm We are closed over the weekends. All weekend requests will be responded to on Monday :)

One bag doesn't always fit all-- that's why we have six! You can learn more about the differences in our bags here or email us at hello@elkieco.com and we will talk you through all your options and recommend the one we think you will love!

We primarily can be found through online retailers however, we now offer wholesale and we are starting to pop up in different boutiques across the world!

We take great care in the selection of materials used in the manufacturing of our products. Our products do not contain lead, phthalates, or PVCs (polyvinyl chloride). Our products are designed with the highest standards of quality and safety in mind, and we continuously strive to provide products that our customers can trust and enjoy

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