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Please allow 1-2 business days hours for a response. If you don't hear from us in that time frame, kindly email again.
We accept returns on any item in BRAND new condition with original packaging and tags. Dust bag must be included. Returns can be made within 30 days of order date.
You can start your return here
Upon approval of your return you will receive a return shipping label. Make sure to include your name and order number on a note inside your return package. If we receive a package that is not labeled it will result in a delayed refund or no refund at all.
Upon receiving your package, a team member will inspect your item to insure it is in brand new, unused condition and all original packaging is included. Please allow 3-5 business days for refunds to be processed. All return shipping fees will be deducted from refund.
Yes! Elkie will offer 1 free exchange on all US orders. The quickest way to exchange a bag is to start a return through our return portal and then purchase the correct bag so it can ship out immediately.
Upon receiving your package, a team member will inspect your item to insure it is in brand new, unused condition and all original packaging is included before issuing ta refund and waiving the return shipping fees.
You can also email: hello@elkieco.com // Subject line: EXCHANGE // for a return shipping label. New bag will not be shipped until original bag is received.
We offer free shipping on all US orders. Please allow 1-2 business
days for your order to ship. Typically orders take 2-5 days once shipped to arrive depending on where you live. Business days are Monday-Friday.
Expediated orders will take 1 business day for processing and be shipped 2-3 day shipping.
We offer shipping worldwide! Additional shipping fees will apply. We typically ship USPS mail on international orders to surpass any custom or duty fees. In the rare chance there are duty fees upon arrival, the customer is responsible for the charges. International orders will take longer to arrive. They typically take 1-2 weeks. If you would like a more accurate shipping estimate contact us at hello@elkieco.com and we would be happy to help!